FREQUENTLY ASKED QUESTIONS

Wynd's medical grade filter traps particulates such as pollen, pet dander, bacteria, as well as industrial pollution particulates from sources such as traffic, factories, and power plants

The filter typically lasts for 3 months in a polluted environment (with an average AQI of 200). In a less polluted environment (such as most of the U.S.), it lasts between 3 and 6 months. We can actually calculate the filter life for you: By tracking how polluted the air is around the filter—as well as Wynd’s airflow level and usage duration—we can tell you how used up the filter is and alert you when it’s time to order a replacement. You can opt into subscribing to automatic replacement filter shipments.

Depending on the purification level, Wynd ranges from 30 decibels (quiet rural area) to 55 decibels (a normal conversation). You can turn the top ring of the purifier to adjust its purification level.

When it's not plugged in, Wynd (the purifier and tracker combined) lasts for about 8 hours on normal use (continuously running at a medium purification level).

When it's not docked into the purifier or plugged in, the tracker can last for over a week if it senses every hour.

Nope. Wynd can be facing vertically and still create a clean air bubble around you. We recommend keeping Wynd within 3 - 6 feet of your head depending on purification level for maximum effectiveness while vertical.If you tilt Wynd toward your face using the accompanying kickstand, the effective purification area range will increase in conjunction with purification level up to 8 feet.

Auto Mode allows you to set your Wynd to clean your air only when pollution is detected. If there is more pollution, it will circulate more air, if there is less pollution, it will circulate less. This allows you to have clean air while optimizing battery life.

To change the fan speed simply rotate the top portion of the device and you will see the lights at the top change as you increase or decrease the speed. As you turn the device clockwise, the fan speed will increase, and, as you turn the device counter-clockwise, the fan speed will decrease. This allows you to control how much clean air your Wynd circulates.

Wynd's medical grade filter traps particulates such as pollen, pet dander, bacteria, as well as industrial pollution particulates from sources such as traffic, factories, and power plants

Teal: 0-50 AQI (0 to 12 ug / m3) - Air quality is considered satisfactory, and air pollution poses little or no risk = <1 cigarette a day

Yellow: 51-100 AQI (12 to 35 ug / m3) - Air quality is acceptable; however, for some pollutants there may be a moderate health concern for a very small number of people who are unusually sensitive to air pollution = 5 cigarettes a day

Orange: 101-150 AQI (35 to 55 ug / m3) - Members of sensitive groups may experience health effects. The general public is not likely to be affected = 10 cigarettes a day  

Red: 151-200 AQI (55 to 150 ug / m3) - Everyone may begin to experience health effects; members of sensitive groups may expereince more serious health effects = 15 cigarettes a day

Pink: 201-300 AQI (150 to 250 ug / m3) - Health warnings of emergency conditions. The entire population is more likely to be affected = 20 cigarettes a day

Purple: 300+ AQI (250 to 1000 ug / m3) - Health alert: everyone may experience more serious health effects = 25 cigarettes a day

The LED on the device will blink white once.

Simply download the Wynd app, go the the "Devices" tab, tap "Add a new device", select "Wynd (Purifier + Tracker)", then follow the on-screen instructions.

The LED will continuously blink white.

The LED will glow green.

If the Tracker is low on battery it will blink orange three times before shutting off. If this is not the case, the device may be damaged. You can reach support at support@hellowynd.com

Another issue may be that environmental factors are interfering with operations. The Tracker's operational environment is:

Temperature: -10 to 45 degrees C, 14 to 113 degrees F

Humidity: <85 rH

Useful life: 2 years

Step 1: Open the Wynd app

Step 2: Navigate to the Devices tab

Step 3: Tap "Add a new device"

Step 4: Tap "A Bluetooth device..."

Step 5: Tap either "Just a new Tracker-no new Purifier" or "A new Purifier and a new Tracker"

Step 6: Follow the on-screen instructions

The Wynd app is available for both iOS and Android in both the App Store and Android Store.

There is a built-in clip on the back of the Tracker. Simply apply pressure to the indentation on the back of the device to open the clip and attach the Tracker to your clothing, bag, backpack, stroller, etc.

No, due to the random nature of air currents, air composition is constantly changing as air flows around you. If you find the refresh rate too frequent for your taste, simply lower it in the Wynd app and a more constant number will be displayed.

Air quality readings can vary for a number of reasons. Due to the random nature of air currents, air quality can vary significantly even in small space and even more across a larger region. This can be confusing as good air quality regions can be adjacent to low air quality regions. Furthermore, the Tracker monitors PM 2.5 and PM 10 size particles. Particles that are larger or smaller may not be detected and household particles not typically considered pollutants, such as air fresheners, may be registered as pollutants by the Tracker. If you believe there is an issue with your tracker contact support at support@hellowynd.com

Yes you can! Just reach out to us at sales@hellowynd.com. We have minimum order quantities and charge an extra fee for customization.

Yes! We have an in house customer support team trained to make using and setting up your Wynd a breeze (no pun intended). Contact support at support@hellowynd.com, message us on facebook @hellowynd, or use the messenger app Message us on Facebook