Frequently Asked Questions (FAQ)


What does Wynd Filter?

Wynd's medical grade filter traps particulates such as pollen, pet dander, bacteria, as well as industrial pollution particulates from sources such as traffic, factories, and power plants

How long do the filters last?

The filter typically lasts for 3 months in a polluted environment (with an average AQI of 200). In a less polluted environment (such as most of the U.S.), it lasts between 3 and 6 months. We can actually calculate the filter life for you: By tracking how polluted the air is around the filter—as well as Wynd’s airflow level and usage duration—we can tell you how used up the filter is and alert you when it’s time to order a replacement. You can opt into subscribing to automatic replacement filter shipments.

How loud is it?

Depending on the purification level, Wynd ranges from 30 decibels (quiet rural area) to 55 decibels (a normal conversation). You can turn the top ring of the purifier to adjust its purification level.

How long does the Wynd Purifier's Battery last without a charge?

When it's not plugged in, Wynd (the purifier and tracker combined) lasts for about 8 hours on normal use (continuously running at a medium purification level).

How long will the Wynd Air Quality Tracker's battery last?

When it's not docked into the purifier or plugged in, the tracker can last for over a week if it senses every hour.

Do I need to point Wynd at myself?

Nope. Wynd can be facing vertically and still create a clean air bubble around you. We recommend keeping Wynd within 3 - 6 feet of your head depending on purification level for maximum effectiveness while vertical.

If you tilt Wynd toward your face using the accompanying kickstand, the effective purification area range will increase in conjunction with purification level up to 8 feet. 

I want to distribute Wynd! Who do I talk to?

We're always happy to talk to distributors helping us bring clean air the more people across the globe! Send us a note at distribution@hellowynd.com

Can I get Wynd customized for myself or my company?

Yes you can! Just reach out to us at sales@hellowynd.com. We have minimum order quantities and charge an extra fee for customization.

Is there customer support?

Yes! We have an in house customer support team trained to make using and setting up your Wynd a breeze (no pun intended). Contact support at support@hellowynd.com, message us on facebook @hellowynd, or use the messenger app Message us on Facebook

I've tried signing-up for the app, but, when I click the "Sign-up" button, nothing happens. 

The log-in and sign-up fields occupy the same space. To start a Wynd app account, simply fill out the "Email" and "Password" fields with your desired email address and password. Then, click "Sign-in". This will register your account with the details your filled in.

I logged into the app and it asked me to make an account. If I've already set up an account before, can I still use that one?

Yes! You can still log in using your old account. Just enter the username and password, then click the "Log in" button.

I tried setting up a new account on the app. Where's the verification email?

You should receive a verification email within 15 minutes of setting up your account. If you don't see an email in your inbox after 15 minutes, try checking your spam folder.

 

I tried resetting my password. Where's the reset email?

You should receive a reset email within 15 minutes of the request. If you don't see an email in your inbox after 15 minutes, try checking your spam folder.

I'm trying to setup my account, but my password keeps getting rejected.

When setting up your password, you can only use letters, numbers, and these characters: #?!@$%^&*. All other characters will result in a rejected password.

I'm having trouble getting registered on the app. What should I do?

If you are unable to register using your email, try setting up your account under a different email address or registering via Facebook. If you are still unable to find your email, please reach out to support@hellowynd.com for more assistance.