Surat, Gujarat
6 hours ago

WYND Support

Frequently Asked Questions

FAQ/WYND App

WYND App

What operating systems do your products work on?

You can find our app in both the Apple App Store and Google Play Stores. Our products are compatible with iOS devices with iOS 12.4 or newer and Android devices with Android 5 or newer.

Can I control my devices from the app?

Yes, the app will provide you with full control over your devices.

Do I need to connect my devices to the app in order to use them?

No, however, we strongly recommend connecting your devices to the Wynd app in order to be able to use all of the products’ special features and to ensure that your devices stay up to date with the latest product firmware.

What are Room Optimizations?

[Halo and Max Purifier required] Smart Auto Optimizations will allow you to select or create a new profile for Auto and Night Modes on your Halo and Max Purifier.

Smart Auto Mode - This is your “set it and forget it” mode. Smart Auto Mode will use the lux (light) sensor on the Halo to determine whether the Halo and Max Purifiers should be placed into Night Mode. When you are ready for bed at night just turn off the lights and Smart Auto Mode will automatically turn off the lights on the Halo and Max Purifier. When Night Mode is enabled, the Max Purifier will go into a quiet state where the max fan speed that can be reached is roughly 30%. When you get up in the morning, let some light in and the lights on your devices will come back on and the Purifier’s Auto Mode can reach 100% speed if necessary.

Day Mode - This mode will disable Night Mode on all devices and allow Auto Mode to turn the max fan speed to 100% if necessary.

Sleep Mode - The opposite of Day Mode. This mode will place all of your selected devices into Night Mode and adjust the max allowable fan speed of the Max Purifier to roughly 30%.

Away Mode - This mode is for when you are going to leave the house and do not need your purifier running. Away Mode will turn Night Mode on for all devices and will adjust the fan speed to an ultra-low power-saving mode. This mode will allow your Halo to continue monitoring your air and allow you to control your devices while you are gone.

Manual Mode - This will allow you to control all of your devices independently of each other. Manually choose which devices you wish to place into Night or Auto Modes and manually control Purifier fan speed.

If you do not see a mode that fits your needs, you can customize any of these settings to custom tailor your ideal profile.

Still have questions? Contact us

Send us a question via the contact form or email us at support@hellowynd.com, and we will respond to you as soon as we can.

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