Surat, Gujarat
6 hours ago

WYND Support

Frequently Asked Questions

FAQ/Plus

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WYND Plus

What is it capable of filtering?

Our portable purifiers are capable of filtering out dust, dander, smog, smoke, mold, germs, bacteria, and pollen.

How long does the Wynd Purifier's Battery last with a charge?

When it's not plugged in, the Wynd Plus (the purifier and tracker combined) lasts for about 8 hours on normal use (continuously running at a medium purification level).

How long will the Wynd Air Quality Tracker's battery last?

When it's not docked into the purifier or plugged in, the Wynd Air Quality Tracker can last for over a week if it senses every hour.

What are your filters made out of?

The Wynd Plus’s filter is made using medical-grade materials. The filters have an embedded antimicrobial layer with silver to keep it clean from microbes such as bacteria and mold (report of 99.9% bacteria removal can be found here). As air passes through this filter, the particulate pollutants are removed and any residual germs are killed off, and purified air flows out into your environment.

How long do the filters last?

The filter typically lasts for 3 months in a polluted environment (with an average AQI of 200). In a less polluted environment (such as most of the U.S.), it lasts between 3 months and 1 year.

How do I know when to replace my filters?

We can calculate the filter life for you through our app. By tracking how polluted the air is around the filter—as well as Wynd’s airflow level and usage duration—we can tell you how used up the filter is and alert you when it’s time to order a replacement. You can opt into subscribing to automatic replacement filter shipments.

What is Auto Mode and how does it work?

Auto Mode is the “set it and forget it” setting of the Plus. Unlike the Essential, the Wynd Plus contains its own air monitoring device, the Wynd Tracker. Auto Mode will use your PM data from your Tracker to determine the AQI in your immediate area and then automatically adjust the fan speed depending on the air quality.

What is Night Mode and how do I enable it?

Placing your purifier in Night Mode will turn off its LED light ring so it does not keep you awake at night. To enable Night Mode, tap the “A” (Auto) button twice in quick succession.

You can also enable Night Mode in the app on the Devices page.

How do I replace my filters?

To replace your filter in your Plus, unscrew the bottom cap of the purifier and remove the old filter. Then place in your new filter and re-screw the cap.

How loud is it?

Depending on purification level, Wynd ranges from 30 decibels (quiet rural area) to 55 decibels (a normal conversation).

Do I need to point the Wynd Plus at myself?

No. The Wynd Plus can be facing vertically and still create a clean air bubble around you. We recommend keeping Wynd within 3 - 6 feet of your head depending on purification level for maximum effectiveness while vertical.

If you tilt Wynd toward your face using the accompanying kickstand, the effective purification area range will increase in conjunction with purification level up to 8 feet.

Does the Plus emit ozone?

No, the Wynd Essential does not emit any ozone.

Still have questions? Contact us

Send us a question via the contact form or email us at support@hellowynd.com, and we will respond to you as soon as we can.

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